Refunds and Returns

This Returns & Refunds Policy forms part of the James&Co Wholesale Terms & Conditions. 

Returns Policy

Faulty or Damaged Products

If a delivered product is faulty, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 5 days of the product being delivered to you.

Faulty products must be advised in writing by email, ideally accompanied with photographic evidence, within 5 days for a full refund (including delivery charge).

We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product.

Shipping charges for return will be paid by James&Co. 

Products No Longer Required

If you wish to return the goods unused and no longer required we will provide you with a full refund.

Notification of intention to return must be made within 5 days of the product being delivered.

The goods must be in original packaging, unused, undamaged and unmarked.

All refunds will be made to the account used to purchase the product.

Shipping charges for return will be paid by you the customer. 

Additional Information

Refunds are not available for 'on sale items. 

All refunds will be made to the account used to purchase the product. This does not affect your statutory rights.

 

I write about reusable living and everyday sustainability


Through James&Co and brands I write about practical sustainability — the small everyday choices that can reduce waste and help retailers offer products that reflect changing consumer values.

View Amazon Author

Why reusable products matter

Sustainability is often discussed in big global terms, but many changes begin with simple everyday habits.

Everyday accessories and necessities can play an important role in reducing waste while encouraging more responsible consumer behaviour.

James&Co, Earth Totes and CORKSTORE each focus on those everyday products.

Why CORKSTORE, Earth Totes, James&Co brands exist

The brands Anne founded are not just businesses.

They are a response to the environmental damage caused by leather, plastic-based faux leather and disposable fashion accessories.

Through James&Co, CORKSTORE , and Earth Totes Anne demonstrates that retailers can offer accessories made from materials that are plastic-free, plant-based, renewable, biodegradable.

Each brand explores a different sustainable material.

James&Co : washable paper innovation

CORKSTORE: natural cork leather

Earth Totes: organic cotton and textiles

  • Black 'JAMES&CO' text on a light gray background

    Innovative sustainable material accessories such as washable paper

  • earth toteslogo

    Every essential accessories in organic materials of organic cotton & more

  • Natural cork accessories offering a renewable alternative to leather